Job Description

Job Title: Direct Loan Processor I Department: Consumer Direct Lending Operations Pay Range: $21.50 - $24.00 Hourly Location: Remote (Must Reside in California) Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. You support the end-to-end processing of consumer loan applications, ensuring work is completed accurately, timely, and in compliance while delivering a positive and consistent member experience. You take ownership of your work by partnering across teams, applying lending policies and procedures, and identifying and escalating risks or issues to support efficient processing and compliant loan fulfillment. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Manage a high volume of inbound and outbound loan-related calls effectively and simultaneously manage loan applications. Continuously develop yourself to solve problems and improve department performance. Analyze data, research, and collect documentation, and prepare loan documents with minimal errors. Collaborate with peers across different departments to carry out key steps in the loan application process. Audit various operational documents, including executed loan documents, and reports to ensure proper procedural compliance, accuracy, and authenticity. Maintain a working knowledge of Golden 1 lending policies and procedures to ensure compliance. Conduct supportive tasks including email correspondence, answering TEAM chat queries, conducting consumer loan fulfillment audits, providing assistance for escalated calls and branch emails. Identify and mitigate potential fraud, suspicious activity, and identity theft. Conduct member interviews, perform financial calculations and analysis on Proof of Income, and gather information to satisfy loan conditions in order to determine suitability for loan funding. Prepare loan documents and send them to members for signing and prepare approved loans for disbursement accordingly. Constantly develop critical thinking skills and enhance departmental performance. Monitor Outlook emails and TEAM chats efficiently, quickly collaborate in real-time, and respond promptly. Participate in video conferencing and online meetings while being comfortable in a virtual office culture. Provide effective oral and written communication skills to aid other employees and proactively follow up on member inquiries and concerns via Web Messaging or phone taking care to ensure proper grammar and a professional tone. Provide exceptional customer service to Golden 1 members, dealerships, and outside finance companies. Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Please note that, as an NCUA-insured financial institution, all selected candidates must satisfy the background screening requirements of the Federal Credit Union Act, which restricts employment of individuals with certain convictions.

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